Work closely with management and employees to improve work relationships, build morale and increase productivity and retention Identify training needs for teams and individuals. Monitor and report on workforce and succession planning. Consult with line management and provide daily HR guidance. Evaluate training programs.

Improve customer service experience, create engaged customers, and facilitate organic growth. Recruit, mentor, and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment. Take ownership of customers' issues and follow problems through to resolution. Keep accurate records and document