Contacting & Interacting with Debtors via telephone: Collecting payment on debts. Understanding the reasons for late payment. Ensuring the resolution of delinquent accounts. Tracking outstanding debts. Plan a course of action to recover owed money. Negotiating payoff deadlines and payment plans.

Overseeing and managing all the Debt Collections business of ConSol Limited. Ensuring & Monitoring repayments from a portfolio of Debtors. Define and manage the debt collections business processes. Collecting and summarizing data for a complete and detailed financial / data recovery report for Management and Clients' use. Definition and perform

Daily, Weekly, and monthly compilation of Contact Centre activity and performance reports. Monitor Contact Center's quality of service delivery in real-time utilizing supervisory tools and processes. Ensure effective escalation of complaints, enquiries, or queries to the Assistant/ Contact Centre Managers. Identify and recommend tools and method

Supervise Contact Centre Staff to ensure productivity and quality metrics are met and/or exceeded. Coordinate and motive Contact Centre staff (assigned teams). Supervise the daily activities of the Contact Centre Agents (Teams). Manage the resolution of customers issues escalated through the Team leaders and Agents. Create a balance workforce s