Analyzes information to determine, recommend, and plan layout, including type of computers and peripheral equipment modifications. Evaluates interface between hardware and software, and operational and performance requirements of overall IT system. Monitors the functioning of equipment and make necessary modifications to ensure the system operate

Handle customer complaints or enquiries via telephone, emails, chats or text messages. Provide customers with needed information and support Make outbound calls. Receive inbound calls Ensure that customers/callers are satisfied. Gather information from customers. Consistently ensure call(outbound/inbound) quality Contributes to team effort b