The customer retention agent is responsible for engaging customers to obtain feedback on service and understand their behavior (lifestyle, preferences, etc.) and win back lost customers. Identify inactive subscribers and get them active on the network. Identify and monitor unique customer trends and escalate. Engage active customers to proactive

Responsible for planning FTTh clusters, nodes and reliable wireless network infrastructure designs. Contributes to vendor selection, proof of concept designs, network architecture reviews and any other initiatives of the division as directed by the Head, Infrastructure Planning and Quality. This role ensures high levels of customer satisfaction a