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Project Manager - Client Operations at Hugo Technologies

  • Shomolu, Lagos
  • Feb 12,2024
  • Negotiable
  • Full Time
  • Remote

Application ends: Feb 26,2024

Job Specification:


What you'll be Doing:

  • We're seeking a highly analytical Project Manager to co-lead a 500+ person data annotation team for a Fortune 100 client. You'll play a pivotal role in ensuring optimal client results.
  • As a Project Manager at Hugo, your main responsibility is to align our team with clients' evolving needs and serve as the primary point of contact for feedback.
  • You'll collaboratively identify and resolve issues impacting user experiences, maintaining positive client relationships.
  • Your dynamic role includes overseeing critical operational aspects like Project Delivery, Workforce Management, Quality Control, and Stakeholder Management. This involves:

Project Delivery:

  • Design and structure team operations for complex projects and SLA adherence.Identify opportunities to improve operational efficiencies and implement scalable solutions.
  • Manage project workflows and performance metrics.
  • Provide insights and actionable strategies to achieve the best possible outcomes on projects.

Workforce Management:

  • Ensure proper staffing and schedule adherence, with contingency plans when needed.

Quality Control:

  • Analyze error trends and guide quality control efforts.
  • Develop process documentation for consistency across projects.

Stakeholder Management:

  • Oversee day to day client communications
  • Foster team collaboration, motivation, and skill development.
  • Establish and communicate team goals, strategies, and behaviours.
  • Coordinate with stakeholders for resource allocation

What you'll Need to Apply:

  • Demonstrated success in project management within startup/scaleup environments, coupled with a keen understanding of operational excellence in mature, high-caliber organizations.
  • Proven track record as a Client Service Manager, consistently aligning teams with client needs.
  • Exceptional analytical and communication skills, with meticulous attention to detail.
  • Strong leadership abilities in optimizing team efficiency and ensuring schedule adherence.
  • Experience in workforce management, surpassing client expectations, and driving performance improvement.
  • Collaborative mindset for implementing performance enhancement programs and overseeing client reporting

Prefered Educational Qualifications

  1. Bachelor's Degree

Job Overview

  • location
    Location:Lagos, Shomolu, Igbobi/Fadeyi
  • salary
    Offered Salary:Negotiable
  • deadline
    Expiration Date:Feb 26,2024
  • exporiance
    Experience:0 Years
  • qualification
    Categories:Project & Programme Management
  • Job Type
    Job Type:Full Time

Job Skills

    • Industry:Advertising Agency
    • Location:N/A
    • Phone Number:N/A

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