Business Manager at a Fashion Company - Owens & Xley Consults

Owens and Xley

Job Description / Responsibility

The Business Manager will manage the overall operations of the fast-growing retail fashion stores.

The Business Manager will be accountable for the effective and successful management of the workforce, productivity, sales & marketing, customer experience, quality control, and logistics; initiating and implementing strategies that promote rapid business growth and expansion while co-creating an outstanding employee experience.

Human Resource:

Conduct recruitment, selection, and onboarding for new employees.

Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions.

Conduct periodic evaluation of staff performance and recommend training needs where necessary.

Meet or exceed operations labor budget expectations

Take leadership responsibility for all operations employees

Model leadership by training, motivating, and evaluating the work of heads of departments and encourage them to do the same for their direct reports.


Ensure the business always has adequate and suitable resources to run efficiently (e.g. people, material, equipment, etc.).

Develop and manage quality control process for all key aspects of operations.

Develop, implement, evaluate and enforce standard productivity, quality, and customer-service policies and procedures

Analyze and develop processes that encourage a seamless end-to-end customer experience

Take responsibility for all facilities management by ensuring premises levels are upheld to standards

Provide forecast, prepare operations annual budget & schedule expenditures.

Make recommendations for resource and system requirements with a plan to implement and deliver.

Drive compliance with all health, safety, and legal requirements across all business channels.

Sales, Customer Experience & Marketing:

Forecast sales and harness team efforts to attain projected income/revenue.

Set daily, weekly, monthly, quarterly and annual sales targets for the business.

Motivate staff to meet and exceed the set sales quota.

Conduct daily, weekly, monthly, quarterly & annual sales analysis to measure profitability.

Assist sales teams with managing objections and closing deals at the store.

Provide significant data analytics & analysis of monthly sales to Management.

Advocate excellent customer experience across all aspects of the business.

Monitor closely, customer satisfaction coefficients and confirm return customers.

Provide prompt resolution to complex customer complaints.

Interface with the public as a brand ambassador during events and conferences

Ensure product quality levels conform to brand image and the audience is well served.

Provide and update staff with product knowledge, new policies or procedures.


Work closely with GM and Management team to set and/or implement policies, procedures and systems and to follow through with implementation.

Communicate vision and direction for the company and harness team efforts to make it a reality.

Develop goals and objectives for both short and long-term business growth.

Design and implement strategies that promote measurable and timely goal execution.

Research and analyze competition, pricing strategies, and latest market developments.

Assess overall company performance against objectives to determine progress.

Provide significant data analytics & analysis of monthly business performance to the Board of Directors.

Educational Requirements

    BSc. in Business Administration, Economics, or a related field.

Experience Requirements

    Minimum of 5 - 7 years experience in a similar role.

    Experience with databases and project management software.

Additional Job Requirements

    MSc in Project Management, Operations Management, or an MBA.

    PMP Certification or similar certification in Management & Leadership from a recognized institute.

    A deep understanding of finance & budgeting.

    Excellent report writing abilities.

    Proven ability to use innovative techniques to solve business problems.

    Great interpersonal skills and a demonstrable ability to inspire the team.

    A clear-cut passion for outstanding customer experience.

    Strong communication and PR skills.

    Good organizational and time management skills.

    Strategic and analytical thinking skills.

Company Information
Owens and Xley Address : No 1 Abayomi Durosinmi Etti Street, Off TF Kuboye Street, Lekki , Lagos , Nigeria Web : Website

Job Summary

Owens and Xley
  • Category : Business & Management
  • Posted on : 03 Aug 2021
  • Job Type : Full Time
  • No. of Vacancies : 1
  • Employer : Owens and Xley
  • Experience : 0
  • Salary : Negotiable
  • Location : Lagos
  • Application Deadline : 09 Aug 2021

Read this before applying

  • No Specification here


Interested and qualified candidates should forward their CVs to: [email protected] using the Job Title as the subject of the email.

If you have any concerns about this job then please report it to our Customer Service team.

Job Source:

Print at: 21 Sep, 2021 02:16 am

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