Job Description / Responsibility

Business Operations Analyst is responsible for developing operational KPIs and ensuring all process and polices are understood and adhered to by all stakeholders.

Create and monitor Operational KPI’s of process owners.

Effectively communicate newly developed process/policies to the necessary stakeholders

Help drive the implementation of all process and policies across all sales related unit

Work directly with stakeholders to create implementation plans and complete milestones

Work with learning and development to organize trainings for staffs to help them better understand business processes and policies

Independently implement, administer and evaluate day-to-day activities across all sales related departments

Identify and execute given tasks and objectives, making recommendations that impact policies and processes

Review analyzed data to explain trends; formulate and evaluate alternative solutions

Analyze and interpret policies; review and implement procedures for program or function

Give optimal reports and escalate when necessary

Educational Requirements

B.Sc / HND in any field.

Experience Requirements

2 - 3 years work experience.

Additional Job Requirements

Experience in Operations is an advantage.

Job Knowledge onChange Management and Operational KPIs.