Customer Experience Counter Agent at Maersk Line

Maersk Line

Job Description / Responsibility

Deliver excellent customer experience.

Prompt turnaround of service requests and execution of operational activities.

Prompt issue resolution and proactive exceptions management.

Ensure proper and accurate documentation validation prior to receipt issuance and processing.

Own customer registration on the website, onboarding and education on the usage of self-service tools.

Continuously find ways to improve counter processes and act on them.

Maintain positive energy and synergy with colleagues.

Maintain positive collaboration and interactions with cross-functional teams.

Clearly demonstrate CARE PRO behaviors in every customer interaction.

Ensure daily reconciliation of received documents prior to filing and dispatch to archive.

Work closely with the OTCX team to achieve joint objectives.

Always behave in a manner consistent with and loyal to the Maersk values.

Educational Requirements

    Minimum HND or BSc in any discipline.

Experience Requirements

    Candidates should possess relevant experience

Additional Job Requirements

    Proficient use (above average skill) in the use of Microsoft office tools i.e. excel, word and PowerPoint, etc.

    Good interpersonal and communication skills.

    Passion for Customer Service.

    High attention to detail, proactive person with a service-oriented mindset.

    Likes to get it right the first time and can look ahead to avoid issues from happening.

    Able to work under pressure while keeping quality in focus.

    Comfortable with Change Management and capable of delivering high quality before, during and after transformation.

    The good moral compass and ability to work the Company’s values.

    Ability to work independently and within the team and meet agreed deadlines.

    Fluent in English (written and oral)

Company Information
Maersk Line Address : Maersk Line , Lagos , Nigeria Web : Website

Job Summary

Maersk Line
  • Category : Customer Service
  • Posted on : 06 Apr 2021
  • Job Type : Full Time
  • No. of Vacancies : 1
  • Employer : Maersk Line
  • Experience : 0
  • Salary : Negotiable
  • Location : Lagos
  • Application Deadline : 11 Apr 2021

Read this before applying

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Interested and qualified candidates should click apply on the company's website to apply

Job Source:

Print at: 11 Apr, 2021 04:54 am

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