Customer Experience Trainers at Carlcare Services Center Limited

Carlcare Development Nigeria Limited

Job Description / Responsibility

Customer Service Trainer conducts focused training needs assessments to facilitate on-the-job coaching, developing training material, and organizing and evaluating training programs for all front desk reception staff.

Delivers group and individual training covering Carlcare’s process, customer service, soft skills and behavioural skills.

Develops training curriculum and/or recommends programs that meet Carlcare goals and objectives.

Formulates and determines instructional methods, such methods as Online and Offline training delivery for individual and group.

Coordinates and performs administrative functions necessary to deliver and document training programs.

Assist and Evaluates effectiveness of training programs and utilizes relevant evaluation data to revise or recommend changes in training objectives and methods.

Performs miscellaneous job-related duties as assigned.

Educational Requirements

    Completed Degree(s) from an accredited institution that is above the minimum education requirement may be substituted for experience on a year for year basis.

Experience Requirements

    At least 2 years of experience directly related to the duties and responsibilities specified.

Additional Job Requirements

    Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.

    Teaching and facilitation skills.

    Ability to determine training objectives.

    Organizing and coordinating skills.

    Ability to design, develop, implement, and evaluate training plans, curriculum, and methodology.

    Skill in preparing instructional aids and plans.

    Distinguishing Characteristics

    Position requires:

    Implementation and facilitation of technical, operational, and/or specialty training events and programs;

    Consultation and collaboration with individuals and departments on complex training issues;

    Assessment of training needs and objectives, and designing and developing responsive programs and initiatives;

    Design and development of comprehensive training plans, curriculum, and aids.



Company Information
Carlcare Development Nigeria Limited Address : Unit B1 Building No.9, Shenzhen Bay Eco-Technology Park, No.3609 Baishi Road, Nanshan District, Shenzhen , Guangdong , China Web : Website

Job Summary

Carlcare Development Nigeria Limited
  • Category : Customer Service
  • Posted on : 18 Feb 2021
  • Job Type : Full Time
  • No. of Vacancies : 1
  • Employer : Carlcare Development Nigeria Limited
  • Experience : 0
  • Salary : Negotiable
  • Location : Nationwide
  • Application Deadline : 25 Mar 2021

Read this before applying

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Instruction

Interested and qualified candidates should click apply on company website to apply.


Job Source: https://perfectjob.com.ng/jobposts/view/customer-experience-trainers-at-carlcare-services-center-limited

Print at: 11 Apr, 2021 03:06 am

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