Customer Service Officer at Health Plus Limited

Health Plus Limited

Job Description / Responsibility

Call Centre,Communications,Hospitality,Operations,Retail

Industries:

Call Centre & Helpdesk,Health / Fitness / Beauty,Healthcare,Hospitality,Retail

Specification

Manage large amounts of inbound calls & emails in a timely manner

Follow communication “scripts” when handling different topics

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

Seize opportunities to up-sell/link-sell/cross-sell products when they arise

Build sustainable relationships and engage customers by taking the extra mile

Keep records of all conversations in our Customer Interaction Log in a comprehensible way

Responsible for monitoring customer satisfaction levels

Follow through on customer issue resolution

Support implementation of incremental initiatives towards improving customer experience

Make recommendations to Customer Service Manager to improve customer experience

Frequently attend educational seminars to improve knowledge and performance level

Meet personal/team qualitative and quantitative targets

Salary

Market Related.

Educational Requirements

    Bachelor's degree in Pharmacy

Experience Requirements

    Minimum of 2 years related experience in a structured organisation

Additional Job Requirements

    Proficiency in English and/or any other required languages

    Awareness of industry’s customer service trends

    Strong client-facing and communication skills

    Multi-tasking skills

    Customer service orientation

    Result oriented

    Proficiency in the use of Microsoft Office packages, like Word, PowerPoint and Excel.



Company Information
Health Plus Limited Address : Plot 121 T.F. Kuboye road, Lekki , Lagos , Nigeria Web : Website

Job Summary

Health Plus Limited
  • Category : Customer Service
  • Posted on : 11 Sep 2019
  • Job Type : Full Time
  • No. of Vacancies : 1
  • Employer : Health Plus Limited
  • Experience : 0
  • Salary : Negotiable
  • Location : Lagos
  • Application Deadline : 30 Sep 2019

Read this before applying

  • No Specification here

Instruction

Interested and qualified candidates should click apply on company website


Job Source: https://perfectjob.com.ng/jobposts/view/customer-service-officer-at-health-plus-limited

Print at: 18 Sep, 2019 03:25 pm

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