Customer Service Officer (Project Management) at IO Furniture Limited

IO Furniture

Job Description / Responsibility

Ensure excellent end to end project management, from order placement to delivery of all projects.

Core working relationships:

Interior design team

Technical team

Logistics/Procurement team

Finance team

Task Complexities:

Work closely with the sales team to ensure that the company’s revenue target is achieved

Assist clients in placing their furniture orders

Respond to and proactively resolve all clients’ concerns and complaints relating to furniture orders, deliveries and installation and any other aspects of our services

Accurately document all communication with the client to ensure seamless service delivery and follow through

Effectively utilize information available and support provided, to determine appropriate action required to ensure that client is satisfied while balancing both the company’s policies and the needs of the client

Handle customer delivery concerns such as communication of schedules, rescheduled delivery, late delivery and damages during delivery

Conduct client surveys and improve the company’s net promoter score

Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience and ensure retention

Ensure high quality service & support solutions and timely monitoring of all customer issues and drive escalation appropriately

Ensure immediate processing of returns and refund requests

Educational Requirements

    A Degree in Marketing communications, Social sciences or Business Administration.

Experience Requirements

    Minimum of 4 years’ experience in a Customer service and sales oriented role.

Additional Job Requirements

    An MBA will be an added advantage

    Previous experience in project management will be an added advantage.

    The ability to Multitask

    The ability to work with a team

    Ability to work independently

    Ability to be proactive and deliver results


    Excellent interpersonal skills

    Attention to details

    Possess analytic and problem solving skills

    Proficiency in the Microsoft package

    Excellent communication skills and evidence of building strong relationships

    Project management skills

    Able to develop strong value propositions consistent with Customer needs

    Sound knowledge of the company’s product and services

    Customer Service - Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.

    Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services.

Company Information
IO Furniture Address : 6/8, Industrial Street, off Town Planning way, Ilupeju , Lagos , Nigeria Web : Website

Job Summary

IO Furniture
  • Category : Customer Service
  • Posted on : 20 Nov 2020
  • Job Type : Full Time
  • No. of Vacancies : 1
  • Employer : IO Furniture
  • Experience : 0
  • Salary : Negotiable
  • Location : Lagos
  • Application Deadline : 11 Dec 2020

Read this before applying

  • No Specification here


Interested and qualified candidates should send their CVs to: [email protected] using the job title as subject of mail.

If you have any concerns about this job then please report it to our Customer Service team.

Job Source:

Print at: 02 Dec, 2020 06:31 pm

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