Customer Service Representative at Norak Technologies Limited

Norak Technologies Limited

Job Description / Responsibility

We are looking for a customer-oriented service representative. The Customer Service Representative, or CSR, will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities:-

Handle customer enquiries, answering any questions and queries in person, over the phone, or online.

Manage large amounts of incoming phone calls.

Generate sales leads.

Identify and assess customers’ needs to achieve satisfaction.

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Provide accurate, valid and complete information using the right methods/tools.

Meet personal/customer service team sales targets and call handling quotas.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Keep records of customer interactions, process customer accounts and file documents.

Follow communication procedures, guidelines and policies.

Take the extra mile to engage customers.

Accurately listen to, record and respond to customer communications.

Communicate in a friendly and professional manner with customers and internal departments.

Upsell products or services as appropriate.

Provide support and comprehensive product/service information to customers.

Assist customers in making purchasing decisions.

Look for cross-selling opportunities to increase individual purchase value and overall sales.

Identify opportunities to enhance customer experience and turn dissatisfied customers into happy customers.

Set up meetings with potential clients and listen to their wishes and concerns.

Create frequent reviews and reports with sales and financial data.

Gather feedback from customers or prospects and share it with internal teams.

Educational Requirements

    HND / Bachelor's Degree.

Experience Requirements

    1/2 years of proven customer support experience or experience as a Client Service Representative.

Additional Job Requirements

    Proficiency in English.

    Excellent knowledge of MS Office.

    Thorough understanding of marketing and negotiating techniques.

    Fast learner and passion for sales.

    Self-motivated with a results-driven approach.

    Aptitude in delivering attractive presentations.

    Track record of over-achieving quota.

    Strong phone contact handling skills and active listening.

    Familiarity with CRM systems and practices.

    Customer orientation and ability to adapt/respond to different types of characters.

    Excellent communication and presentation skills.

    Ability to multi-task, prioritize, and manage time effectively.



Company Information
Norak Technologies Limited Address : 8 Alhaja oluwakemi Street, Anthony Village , Lagos , Nigeria Web : Website

Job Summary

Norak Technologies Limited
  • Category : Customer Service
  • Posted on : 24 Nov 2022
  • Job Type : Full Time
  • No. of Vacancies : 1
  • Employer : Norak Technologies Limited
  • Experience : 0
  • Salary : Negotiable
  • Location : Lagos
  • Application Deadline : 07 Dec 2022

Read this before applying

  • No Specification here

Instruction

Interested and qualified candidates should send their CVs to: [email protected] using the Job Title as the subject of the email.

If you have any concerns about this job then please report it to our Customer Service team.


Job Source: https://perfectjob.com.ng/jobposts/view/customer-service-representative-at-norak-technologies-limited

Print at: 27 Nov, 2022 03:48 pm

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