Graduate Call Center Agent at Ikeja Electricity Distribution Company (IKEDC)

Ikeja Electricity Distribution Company (IKEDC)

Job Description / Responsibility

Responsible for receiving audio complaints from various sources such as consumers, the CEO- IE, Consumer Protection Council (CPC), NERC, Independence Corrupt Practices (ICPC), IKEJA forum of NERC, etc.

Obtains client information by answering telephone calls; interviewing clients; verifying information.

Respond to billing inquiries and handle customers' high bill complaints.

Provide information about company programs, products, and services.

Report electric emergencies and outages.

Provide data to customers requesting new services and/or construction and channel to the appropriate office.

Seek resolution of customer complaints.

Respond to utility commission and agency inquiries.

Updating customers' account.

To take telephone calls on behalf of IE in order to fulfill customer requirements.

To know the most up to date information on all product and services of IE and be able to help customers in a quick and friendly fashion.

Maintains communication equipment by reporting problems.

Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.

Assist in carrying out any other duties as requested by Head of Customer Service and Head of Department.

Educational Requirements

    This role requires a first degree in a Social Science or related course

Experience Requirements

    Requires at least 1 year of relevant work experience with advanced/ extensive knowledge and mastery of relevant theories, principles, and complex techniques gained through broad experience or special development.

Additional Job Requirements

    Possesses current knowledge of the profession.

    Knowledge of the business

    Good customer service management

    Good Phone Skills

    Good Analytical skills

    Commitment to Task

    Ability to work under pressure and multi-task effectively

    Good Verbal communication & interpersonal Skills

    Attention to Detail.


    Good customer Service

Company Information
Ikeja Electricity Distribution Company (IKEDC) Address : Obafemi Awolowo Way, Alausa, Ikeja, Lagos , Lagos , Nigeria Web : Website

Job Summary

Ikeja Electricity Distribution Company (IKEDC)
  • Category : Customer Service
  • Posted on : 12 Oct 2020
  • Job Type : Graduate Programmes
  • No. of Vacancies : 1
  • Employer : Ikeja Electricity Distribution Company (IKEDC)
  • Experience : 0
  • Salary : Negotiable
  • Location : Lagos
  • Application Deadline : 20 Oct 2020

Read this before applying

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Interested and qualified candidates should click apply on company website to apply.

Job Source:

Print at: 22 Oct, 2020 09:13 am

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