Head of 3PL - Jumia at Jumia Nigeria

Jumia Nigeria

Job Description / Responsibility

The Head of 3PL (Third Party Logistics) will ensure on-time delivery and pickups through 3rd Party Logistics providers as per agreed Service levels.

You will Manage 3rd party Logistics providers as required by the demand of delivery and pick up of Jumia shipments.

Formulate a set of SLAs and Processes for the 3rd Party Logistics providers as per the requirement and load from time to time.

Managing 3rd party Logistics providers as per SLAs.

Managing the cost of delivery through 3PL vendors.

Partner with 3PL vendors in order to identify and resolve issues in their delivery processes to ensure the best performance for Jumia/Kaymu deliveries.

Structure and conduct analysis on 3PL performance data available to monitor and track performance.

Monitoring the performance of all 3rd party service providers on processes related to customer experience in SCM like timely delivery, completion of data entry to ensure data availability as agreed, return pick up, and any process related to a customer’s experience.

Manage 3PL vendor portfolio by:

Constantly monitoring and evaluating vendor performance relative to each other to decide volumes and coverage areas given to each vendor.

Constantly keep new service providers in the pipeline to enhance the benchmark of services to customers.

Regular audit of data on deliveries and return pickups.

Mitigate any likely risks in SCM Processes / Practices and Customer Experience.

Regular and consistent feedback activities/mechanisms to ascertain the services levels of 3rd Party Logistics providers and encourage improvements.

Reiterate on Values of Jumia/Kaymu at all levels.

Educational Requirements

    Bachelor's degree from a reputable University (MBA/MSc is a plus).

Experience Requirements

    A minimum of 2-3 years’ experience in the area of Logistics

Additional Job Requirements

    Customer Service/Account Management

    Should have experience in SCM in online or offline retail formats / FMCG companies.

    Should have experience in vendor management and have handled teams



Company Information
Jumia Nigeria Address : Lagos , Lagos , Nigeria Web : Website

Job Summary

Jumia Nigeria
  • Category : Logistics
  • Posted on : 05 Mar 2021
  • Job Type : Full Time
  • No. of Vacancies : 1
  • Employer : Jumia Nigeria
  • Experience : 0
  • Salary : Negotiable
  • Location : Lagos
  • Application Deadline : 19 Mar 2021

Read this before applying

  • No Specification here

Instruction

Interested and qualified candidates should click apply on the company's website to apply


Job Source: https://perfectjob.com.ng/jobposts/view/head-of-3pl-jumia-at-jumia-nigeria

Print at: 11 Apr, 2021 04:51 am

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