IT Service Desk Manager at ipNX Nigeria Limited


Job Description / Responsibility

Provide 1st-level support and ensure quick issue resolution in alignment with defined OLAs. Ensure smooth running of end-user workstations and coordinate the installation, enhancement and operational support of local area networks (LAN) and PBX.

Expected Key Results:-

End-User Satisfaction

Operational Excellence

End-User Productivity

Educational Requirements

    Bachelor’s Degree in Computer Engineering, Electrical and Electronics Engineering or any IT-related degree. (2.2/ Upper Credit Minimum).

Experience Requirements

    1 - 2 years directly related work experience in a technical helpdesk position supporting Windows 7, 8 & 10, Microsoft Office tools or open-source alternatives, and business applications in a business environment.

    Experience providing superior customer service and support

    Experience working effectively in a team environment, communicating effectively, resolving issues efficiently, and contributing to the improvement of the infrastructure.

Additional Job Requirements

    Proven knowledge and understanding of TCP/IP, SMTP, SNMP, VPNs, and security methodologies.

    Thorough knowledge of voice and data communications techniques and technologies.

    Domain knowledge of Asterisk-based PBX

    Knowledge of multiple desktop programs, configuration and debugging techniques.

    Experience supporting Windows 7, 8 & 10, Open source Office productivity tools like Libre Office, Mail clients (like Thunderbird, Outlook), Asterisk-based PBX, basic hardware issues, desktops, laptops, printers, and mobile devices both in-person and remotely.

    Strong work ethic, detail-oriented well as excellent oral and written communication skills.

    Sound problem resolution, judgment and decision-making.

    Strong interpersonal and organization skills, successful in working both independently and in a team environment.

    Strong problem-solving skills.

Company Information
ipNX Address : 4, Balarabe Musa Crescent, Victoria Island, , Lagos , Nigeria Web : Website

Job Summary

  • Category : IT
  • Posted on : 14 Jan 2022
  • Job Type : Full Time
  • No. of Vacancies : 1
  • Employer : ipNX
  • Experience : 0
  • Salary : Negotiable
  • Location : Lagos
  • Application Deadline : 31 Jan 2022

Read this before applying

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Interested and qualified candidates should click apply on the company's website to apply

Job Source:

Print at: 18 Jan, 2022 03:49 am

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