NMS Engineer at TTC Mobile

TTC Mobile

Job Description / Responsibility

To monitor the network and provide all required first-level support to core network infrastructure issues. This includes liaising with service providers, and ensuring escalations are carried out in line with the defined guidelines

Expected Key Results (Detailed KPIs)

Key Activities:

Network Monitoring Ensure smooth running of all network monitoring systems: both for Core network nodes and transmission network

Network Operations:

Run-on 24*7*365 network monitoring operation.

Ensure Core network and Customer links Monitoring applications are functioning properly: Solarwinds, Nagios, Nagviz, SAM, VNQM, etc.

Engagement of various Colo/POPs sites managers in ensuring the smooth running of the sites and our equipment therein.

Escalating issues related to cooling, voltage instability, shelter leakages, etc.

Escalation

Ensure continuous engagement of vendors and OEMs on service-related issues

Network Optimization:

Proactively escalate issues to the network infrastructure team for capacity planning and network optimization

Access Management:

Managing access requests for Operation team visits to POPs/Colo sites, arranging joint visits to sites

Reporting:

Generate and compile regular reports/availability for each of the

Colo sites and service Providers.

Educational Requirements

    University Degree in Engineering

Experience Requirements

    Candidate should possess relevant experience

Additional Job Requirements

    Professional Qualification (CCNA, CompTIA Network +, ITIL, etc.) an added advantage

    Knowledge of networking and network monitoring/management

    Knowledge and experience with various web technologies

    Ability to learn new things quickly.

    Monitoring & Troubleshooting and Alerting:

    Proactive monitoring of the status and performance of network infrastructure and services across the regions.

    Troubleshooting and resolving first-level network outages on the network.

    Perform second-level Escalation on network outages or faults to responsible parties.

    Proactive monitoring of the FTTH network (OLT outages, PON port outages, link outages, etc.) for all faults and outages.

    Proactive monitoring of hardware status of equipment (cooling, power, security, etc.) running on the network and escalating to responsible parties in the event of a fault.

    Proactive monitoring of network trends and alerts for network optimization and planning.

    Proactive monitoring services (AAA servers, freeside, access control servers, etc.) supporting the network and escalating in the event of any outages.

    Client and Third-party Interaction:

    Processing access into third-party sites on the network for visiting engineers.

    Providing remote support to field engineers during network outages.

    Engaging third-party providers (collocation, leased lines, etc) on any faults and follow-up till outages are resolved.

    Raising tickets for faults on the network for tracking and effective escalation

    Handling ticket escalations from customers and providing necessary support and updates.

    Documentation:

    Generate daily, Weekly and Monthly reports on all network outages, network performance and service availability for third party providers on the network



Company Information
TTC Mobile Address : 2 Fadeyi St., Off Obafemi Awolowo Way , Ikeja , Lagos , Nigeria Web : Website

Job Summary

TTC Mobile
  • Category : Engineering /Manufacturing/ Technical
  • Posted on : 12 Oct 2021
  • Job Type : Full Time
  • No. of Vacancies : 1
  • Employer : TTC Mobile
  • Experience : 0
  • Salary : Negotiable
  • Location : Lagos
  • Application Deadline : 26 Oct 2021

Read this before applying

  • No Specification here

Instruction

Interested and qualified candidates should send their CVs to: [email protected] using " NMS ENGINEER " as the subject of the mail.

If you have any concerns about this job then please report it to our Customer Service team.


Job Source: https://perfectjob.com.ng/jobposts/view/nms-engineer-at-ttc-mobile

Print at: 08 Dec, 2021 07:46 pm

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