Operations Engineer (Support / Implementation) at Interswitch Group

Interswitch Group

Job Description / Responsibility

To deliver standard business operations services to retain existing customers in relation to Incident resolution, Problem reporting, Event Monitoring, Implementation & Configuration of Applications.

Incident Solution:

Shall ensure that all 1st level incidents logged are resolved with a view to meeting set SLA/Customer satisfaction while liaising closely with relevant teams

Shall ensure proper cleanup of after effect of incidents with a view to eliminating financial exposure and customer dissatisfaction

Shall adequately document known issues and detailed workaround that can be applied in the case of a re-occurs

To adequately report problems resulting from incidents with a view to completely resolve root cause Event Monitoring

To ensure timely event detection with a view to averting critical incidents or proactively managing the outcome of such events

To ensure that incidents are created for all critical events and escalated by all means necessary to guaranty the short resolution timeframe

Implementation / Configuration Management:

Set up/ Configure settlement, Dispute and Reconciliation applications/servers as deployed by the technology team

Suggest an improvement to the process with a view to making operations better

Perform user acceptance tests (UAT) for 3rd party integrations

Provide support to merchants and 3rd party integrators (eg CWIPs) integrating to our products

Maintain high customer satisfaction levels with the projects handled

Onboard customers on products/applications for transaction processing, settlement, Dispute and Reconciliation on Interswitch’s platforms and applications

Educational Requirements

    BSc or BEng in Computer Science / Business Information Technology

Experience Requirements

    ITIL foundation experience added advantage

Additional Job Requirements

    Programming or SQL scripting skills added advantage

    A Basic understanding of SQL

    Basic understanding of Electronic funds transfer processing

    Understanding of Basic Networking/File Transfer protocol

    An understanding of Basic Linux Command

    A basic understanding the concept of Kubernetes

    Basic knowledge of programming languages

    Trace/Data analysis

    Behavioural Competencies:

    Collaboration

    Customer focus

    Empathy

    Pro-activity

    Soft Skills:

    Communication.

    Interpersonal Skills.

    Problem-solving.

    Critical Thinking.



Company Information
Interswitch Group Address : Interswitch Group House , Lagos , Nigeria Web : Website

Job Summary

Interswitch Group
  • Category : Engineering /Manufacturing/ Technical
  • Posted on : 24 Nov 2022
  • Job Type : Full Time
  • No. of Vacancies : 1
  • Employer : Interswitch Group
  • Experience : 0
  • Salary : Negotiable
  • Location : Lagos
  • Application Deadline : 01 Dec 2022

Read this before applying

  • No Specification here

Instruction

Interested and qualified candidates should click apply on the company’s website to apply


Job Source: https://perfectjob.com.ng/jobposts/view/operations-engineer-support-implementation-at-interswitch-group

Print at: 27 Nov, 2022 03:20 pm

Related Jobs

Plumbing Technician at Efficacy Construction Company

Efficacy Construction Company

We are looking for an experienced Plumber to efficiently undertake a variety of plumbing tasks ranging from fixing leakages to installing pipes and water supply systems. To be successful as a plumber you should be...

  • Salary : Negotiable
  • Experience : 0
  • Location : Lagos
  • Category : Engineering /Manufacturing/ Technical
  • Published on : 16 Nov 2022
  • Deadline : 30 Nov 2022

Fire Alarm Technician at Eko Maintenance Limited (Lagos State)

Eko Maintenance Nigeria Limited

Install or upgrade fire alarms in commercial and residential buildings. Test and repair alarm systems already in place. Perform inspections to ensure alarms are installed according to code. Complete detailed...

  • Salary : ₦ 90,000 - ₦ 120,000
  • Experience : 2.2
  • Location : Lagos
  • Category : Engineering /Manufacturing/ Technical
  • Published on : 15 Nov 2022
  • Deadline : 29 Nov 2022