Job Description / Responsibility

The Provider Relations Associate is in charge of interacting with our primary care providers, educating them on our processes, resolving escalations, and renegotiating appropriate tariffs with our providers.

Responsibilities:-

Negotiate tariffs with prospective healthcare providers.

Renegotiate tariffs with existing healthcare providers.

Upload agreed tariff on the respective providers’ profiles on the admin dashboard.

Resolve all internal and external tariff escalations for renegotiations promptly.

Engage and acquire prospective providers.

Train providers on accessibility and operations of the provider portal.

Ensure credentialing and documentation of acquired providers.

Upload claims of providers on the admin dashboard.

Respond and resolve complaints from providers promptly.

Communicate with respective stakeholders changes to a provider’s status.

Educational Requirements

Minimum of a First Degree in Medicine / Nursing.

Experience Requirements

Experience in the healthcare industry is an added advantage.

Additional Job Requirements

Basic proficiency in the use of Microsoft Office tools.

Strong negotiation and relationship management skills.

Excellent communication skills.

Willingness to travel when required.