Reservations Clerk at Marriott International

Marriott International

Job Description / Responsibility

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine the appropriate room type.

Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers.

Accommodate and document special requests.

Answer questions about property facilities/services and room accommodations.

Follow sales techniques to maximize revenue.

Input and access data in the reservation system.

Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.

Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures

Ensure uniform and personal appearance are clean and professional

Maintain confidentiality of proprietary information; protect company assets;

Protect the privacy and security of guests and coworkers.

Welcome and acknowledge all guests according to company standards;

Anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation.

Speak with others using clear and professional language; answer telephones using appropriate etiquette.

Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.

Comply with quality assurance expectations and standards.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Perform other reasonable job duties as requested by Supervisors.

Educational Requirements

    Candidates should possess relevant qualifications

Experience Requirements

    Candidates should possess relevant work experience.

Additional Job Requirements


Company Information
Marriott International Address : LAGOS , LAGOS , NIGERIA Web : Website

Job Summary

Marriott International
  • Category : Hospitality & Leisure
  • Posted on : 24 Nov 2022
  • Job Type : Full Time
  • No. of Vacancies : 1
  • Employer : Marriott International
  • Experience : 0
  • Salary : Negotiable
  • Location : Lagos
  • Application Deadline : 08 Dec 2022

Read this before applying

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Interested and qualified candidates should click apply on the company’s website to apply

Job Source:

Print at: 27 Nov, 2022 02:36 pm

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