Sales / Customer Service Executive at a Luxury Fashion Brand Company - Owens and Xley

Owens and Xley

Job Description / Responsibility

Our client is a luxury fashion brand with its retail store in Victoria Island, Lagos. We are looking to recruit a Sales/ Customer Service Executive to monitor and manage customer experiences via phone calls and the brand's retail store.

Attend to walk-in customers

Respond to phone calls, text messages, and inquiries on WhatsApp.

Take clients' measurements during consultations.

Liaise with the inventory officer after consultations to source for and ensure materials needed for production are available.

Conduct quality control on bespoke garments and ensure they meet the client’s specifications.

Conduct post-sales follow-up and analyze customer feedback on the garment purchased and the service rendered by the company.

Respond to inquiries and complaints in a timely and effective manner, via phone, email, or social media.

Create and implement sales strategies to promote sales to generate revenue

Educational Requirements

    A Bachelor's degree in marketing, communications, sales, / any related field.

Experience Requirements

    4 years plus experience in customer service, sales, or experience in a similar role.

Additional Job Requirements

    Knowledge of online customer engagement platforms and channels.

    Proficiency in MS Office package.

    Exceptional interpersonal skills and a client-centered approach.

    Great organizational and time management abilities.

    Excellent communication and problem-solving skills.

Company Information
Owens and Xley Address : No 1 Abayomi Durosinmi Etti Street, Off TF Kuboye Street, Lekki , Lagos , Nigeria Web : Website

Job Summary

Owens and Xley
  • Category : Sales
  • Posted on : 16 Jun 2021
  • Job Type : Full Time
  • No. of Vacancies : 1
  • Employer : Owens and Xley
  • Experience : 0
  • Salary : Negotiable
  • Location : Lagos
  • Application Deadline : 25 Jun 2021

Read this before applying

  • No Specification here


Interested and qualified candidates should send their CVs to: [email protected] using the job title as the subject of the email.

If you have any concerns about this job then please report it to our Customer Service team.

Job Source:

Print at: 04 Aug, 2021 06:56 am

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