Service Operations Executive (Lagos) at Interswitch Group

Interswitch Group

Job Description / Responsibility

To carry out accurate and timely delivery of routine operations services with regards to operations of products and services offered on the Inters witch Network.


Ensure delivery of accurate and timely operations service delivery for seamless Pre-processing, Real-time processing, dispute management and post-transaction processing activities in regard to the following services:

Functional Responsibilities:

Settlement Computation and Collation

Switched transactions settlement

Processed transactions billing

Services/Network billing

Settlement Adjustment

Settlement Re presentment

Exception Investigation and resolution/escalation

Ensure disputes to be settled daily are settled accordingly

Identify exceptions to the above, investigation and resolve/escalate

Dispute Operations:


Arbitration Billing


Chargeback processing

File Processing:

Card Scheme clearing file processing

(Mastercard, Visa, Discover, Amex, JCB etc)

Card file processing

Routine Report Delivery:

Daily Settlement Reports (Details and Summaries)

Daily Card Management Reports (Card balance, statement, Activity reports)

Periodic Analytical reports ie Weekly, Monthly or Quarterly(QOC, QMR, CBN Data etc)

Ensure delivery of Daily Dispute Reports (Details)

Ensure delivery of Arbitration Billing Reports are provided to relevant parties as in the defined frequency

Specialized Services:

Airtime Stock Balance monitoring and reconciliation reporting

Airtime Stock procurement and top-up confirmation

Agent Registration

Agency Network Virtual account top up

Agent Details update management

Mobile Platform Business Reversal Settlement Advice

Service Desk:

Case Resolution

Educational Requirements

    BEng / BSc

Experience Requirements

    1 - 2 years

Additional Job Requirements

    Professional Qualification(s): N/A however relevant experience in EFT and/or Accounting systems principles is an advantage

    Functional Competencies:

    Customer Service Delivery

    Business Tools Utilization

    Continual Process Improvement

    Time Management

Company Information
Interswitch Group Address : Interswitch Group House , Lagos , Nigeria Web : Website

Job Summary

Interswitch Group
  • Category : Facilities Management
  • Posted on : 24 Nov 2022
  • Job Type : Full Time
  • No. of Vacancies : 1
  • Employer : Interswitch Group
  • Experience : 0
  • Salary : Negotiable
  • Location : Lagos
  • Application Deadline : 01 Dec 2022

Read this before applying

  • No Specification here


Interested and qualified candidates should click apply on the company’s website to apply

Job Source:

Print at: 27 Nov, 2022 04:07 pm

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