Service Support Coordinators at a Telecommunication Company - Phillips Outsourcing Services Nigeria Limited

Phillips Consulting

Job Description / Responsibility

Provide technical information, customer assistance, and solutions to technical problems across the enterprise

Track and monitor IT/IS metrics and analyze related statistics to support decision-making in relation to discovering improvement opportunities.

Ensure preparation and presentation of reliable trend analyses to help determine focus areas and develop proactive approaches to faults management.

Initiate service improvement programs and liaise with the Change Management team over proposed changes.

Undertake projects designed to introduce new services or improve levels of service and carry out independent post-implementation surveys to ascertain that newly introduced services meet customers’ utility and warranty requirements.

Evaluate new information systems products or services and suggests changes to existing products or services to aid the end-user.

Eliminate / minimize downtime / disruptions to service delivery due to IT problems / issues

Formulate and maintains Customer relationship strategies to satisfy the organisation's customers

Develop IT/IS action plan to address identified issues with customer satisfaction

Manage Major Incidents and Problems across all IS Enterprise Systems

Ensure operational procedures and practices are well defined, documented and consistently applied

Monitor & manage the entire incident lifecycle as it progresses through IT/IS and /or related interfaces within the organization

Educational Requirements

    HND or B.Sc in Information technology, Computer Science or other related courses

Experience Requirements

    3-5 years of Customer Service or Account Management Experience

Additional Job Requirements

    Telecommunications industry expertise

    Proficient in Microsoft Office applications

    Good interpersonal and communication skills

Company Information
Phillips Consulting Address : 4th Floor, UBA House, Marina , ABUJA , Nigeria Web : Website

Job Summary

Phillips Consulting
  • Category : Telecommunications / ICT
  • Posted on : 23 Aug 2021
  • Job Type : Full Time
  • No. of Vacancies : 1
  • Employer : Phillips Consulting
  • Experience : 2.2
  • Salary : Negotiable
  • Location : Lagos
  • Application Deadline : 18 Nov 2021

Read this before applying

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Interested and qualified candidates should send their CVs to: [email protected] using the Job Title as the subject of the email.

If you have any concerns about this job then please report it to our Customer Service team.

Job Source:

Print at: 08 Dec, 2021 06:42 pm

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