Stock Control Officer at Fenix International

Fenix International

Job Description / Responsibility

Fenix is looking for a dynamic, highly motivated and disciplined Stock Control Officer with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team. This position is an important role within the Customer Experience Department in a fast-paced environment at the forefront of providing a world-class customer service experience in the sectors of renewable energy.

This role requires an individual to work under limited supervision, perform duties associated with direct interaction with customers, inventory management, and providing after-sales service support (both technical and non-technical) to existing Fenix customers with an emphasis on providing an exceptional customer experience.

Provide excellent customer service to all Fenix Nigeria customers at all times

Attract new and existing customers to the Service center

Supervise the movement & stock count of Fenix Nigeria inventory to and from the Point of Sale

Provide periodic reports on customer engagement and stock count to Service Center Center Associate

Deliverables and Activities:

Provide exceptional experience to Fenix Nigeria customers at all times

Serve as a liaison between the customer and Fenix

Resolve customer requests, questions and complaints while frequently analyzing situations to determine best use of resources

Diagnose technical issues with customer units and accessories and support the after-sales service process

Provide accurate product information to customers

Support the SCA in the disbursement of inventory (including accessories) allocated Points of Sale (POS)

Contribute to ensuring up-to-date and accurate inventory records for Stock audits

Provide regular reports on sales, support, inventory, and customer data handling and management

Support the process of receiving, assessing and transferring voluntary and deactivated kits and any damaged swap stock back to Fenix HQ within one month of receipt at the Centre

Ensure accurate and high-quality information is added into Fenix data systems.

Help collect data on customer feedback and satisfaction

Escalate any unresolved issues or questions to your supervisor/ manager

Ensure all Fenix customers have a great end-to-end customer experience

Educational Requirements

    A minimum of SSCE

Experience Requirements

    The candidate should have a relevant work experience

Additional Job Requirements

    Should be fluent in English and at least 1 other local language from the region you are applying

    Conversant with the use of computers

    Critical thinking skills.

    Good influencing and negotiation skills.

    Flexibility with the ability to work under pressure to meet deadlines.

    Competent with computers including Microsoft Office packages, Fenix dB, and other Google products such as Forms, Sheets, Docs and Slides etc.

    Excellent verbal and written communication skills.

    Team player who is able to work independently.

    Ability to establish and maintain effective working relationships with internal and external customers.

    Demonstrate a high level of professionalism and integrity.

    Should demonstrate both verbal and written communication skills.

    Should have a smartphone.

    Ability to work in teams or independently

    Critical thinking skills (ability to think outside the box)

    Good problem-solving skills (solutions-oriented)

    Good influencing and negotiation skills

    Flexibility with the ability to work under pressure to meet deadlines

    Willingness and desire to learn new ideas

Company Information
Fenix International Address : Plot 11 Wampewo Avenue. , Kampala , Uganda Web : Website

Job Summary

Fenix International
  • Category : Procurement & Supply Chain
  • Posted on : 30 Jul 2020
  • Job Type : Full Time
  • No. of Vacancies : 1
  • Employer : Fenix International
  • Experience : 0
  • Salary : Negotiable
  • Location : Oyo
  • Application Deadline : 30 Aug 2020

Read this before applying

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Interested and qualified candidates should click on apply on company website to apply

Job Source:

Print at: 12 Aug, 2020 11:52 am

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