Technical Support Engineer at Tek Experts

Tek Experts

Job Description / Responsibility

As a customer-facing support engineer, your role will be to provide phone and email-based technical support to corporate customers while ensuring ticket resolution and customer satisfaction.

What we’re looking for:

People with all levels of experience so if you are just starting in your career or have been a support engineer or manager, this is the role for you.

Working with one of our key customers, you will be supporting everything related to the technology team you are in which could include:

Azure

Dynamics

Office 365

Networking

Active Directory

Virtual Machines

You will also be supported by our Quality Assurance team, Domain Experts, and the Training and Development department, to ensure you have a comprehensive induction and training program and deliver extraordinary customer service.

What you’ll be doing:-

Act as the advanced technical contact for troubleshooting customer issues

Deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including issues escalated to the highest level of management

Collaborate with domain experts (SMEs) and escalation managers when additional support is needed

Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate measures to all parties involved

Seek supplemental training to improve performance and develop a specialization

Educational Requirements

    Candidate should possess relevant academic qualification.

Experience Requirements

    At least 1 years’ experience in a technical or customer support role

Additional Job Requirements

    Strong research, problem-solving and troubleshooting skills

    Ability to work well independently and as part of a team

    Excellent customer service skills

    Passion for technology and learning

    Good knowledge of at least one relevant technology



Company Information
Tek Experts Address : Wings Office Complex Western Tower, floors 3 and 4 17A Ozumba Mbadiwe Street Victoria Island , Lagos , Nigeria Web : Website

Job Summary

Tek Experts
  • Category : IT and Support
  • Posted on : 22 May 2020
  • Job Type : Full Time
  • No. of Vacancies : 1
  • Employer : Tek Experts
  • Experience : 0
  • Salary : Negotiable
  • Location : Lagos
  • Application Deadline : 05 Jun 2020

Read this before applying

  • No Specification here

Instruction

Interested and qualified candidates should click apply on company website to apply.


Job Source: https://perfectjob.com.ng/jobposts/view/technical-support-engineer-at-tek-experts-2

Print at: 30 May, 2020 06:15 pm

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