Commercial Operations Associate at Deep Blue Energy Services Limited

Key Deliverables include Customer Relationship Management:

• Provide outstanding Customer Services through weekly calls and periodic visits.
• Logging & management of Customer requests and complaints
• Follow up to resolution of Issues raised on Salesforce CRM.
• Work with other departments to close out cases.
• Act as the face of the organization especially for customers visiting the office.
• Update Customer contacts on Salesforce CRM.
• On-board/ New customers on Salesforce CRM.
• Ensure Gas Quality tests are carried out periodically and reports shared with customers
• Receivables Management Support:
• Ensure customers in the East receive Gas Offtake Report and Gas Invoices monthly.
• Follow-up to ensure Invoice payment within the contractual Time frame.
• Assist in driving Customer's Securitization Renewals before the due date.

Sales:

• Manage Customer Relationships to increase Gas Offtake Volumes Expansion.

Qualifications:-

• Bachelor’s Degree in a Business-related field
• Other experience: 7 + year experience in operations or a customer relationship management position

Preferred Skills:

• Knowledge of data analysis and market research
• Very good interpersonal and people skills
• Capacity to write proposals and reports effectively and creatively
• Ability to think strategically and analytically
• Proficient in MS Office/Working knowledge of
• IT and marketing software
• Strong communication and presentation skills
• Exceptional problem-solving skills