Customer Success Representative (Katsina) at Moniepoint Incorporated
Katsina, Katsina
Apr 26,2024
Negotiable
Full Time
Remote
Application ends: Apr 30,2024
Job Specification:
Details
The Customer Success Representative is responsible for developing customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.
The customer success representative is the first port of call for customers and should be the internal advocate for the customer working with the various teams to ensure quick resolution of customer issues and provide suggestions on how the customers experience can be further optimized based on analysis of the issue log or customer requests.
Responsibilities
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Qualifications
Bachelor's Degree
Proven customer support experience or experience as a Client Service Representative
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Must be resident in Katsina State, Nigeria.
Prefered Educational Qualifications
Bachelor's Degree
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Job Overview
Location:Katsina,
Katsina,
Katsina
Offered Salary:Negotiable
Expiration Date:Apr 30,2024
Experience:0 Years
Categories:Sales, Marketing & Business Development