Team Member, Core Banking Application Support at Fosad Consulting

Role Summary:

1. The Role is responsible for Planning, Designing, and Implementing the overall functions of the Core Banking Systems Support Management in order to improve the Bank wide Customer Experience in offering state of the art core banking systems while innovating new Solutions for improved Customer Traction and Experience as well as ensure that the Bank’s Business Strategy is achieved.
2. Its Core Objective is to continuously improve the Core Banking Systems environments and capabilities through Monitoring and Innovating of new Solutions whilst ensuring adherence to Budget and Performance.

Roles Responsibilities:

1. Support for coordination and adherence to instituted proactive measures to ensure Systems Availability and Performance stays above prescribed Key Performance Indicators (KPIs).
2. Ensure support is provided to both Internal and External Service Level Agreements across all Business Units/Departments and various 3rd party Vendors/Service Providers.
3. Monitoring and review of all Core Banking Applications Software maintenance and support Contracts.
4. Support in the Research, Analysis, advise and make recommendations on new cost-effective Technological Innovations relating to Core Banking Applications needs.
5. Ensure that Core Banking Applications are run smoothly and all required reports are successfully generated and made available to the Business.
6. Support for Implementation of Systems Business Continuity and Information Technology Disaster Recovery Annually.
7. Support for Management of Core Banking Applications Audits in relation to current Processes, Policies and Procedures in order to monitor and improve efficiency of Core Banking Applications.
8. Anticipation and management of risks that come with long term and large Information Technology Investments.
9. Ensure that all risks applicable to any area is identified, assessed, reported and captured in the Risk Register.
10. Ensure accurate and complete reporting of risk events within the stipulated time line (i.e. 7 calendar days).
11. Management of Incidents and Problem Resolution for issues logged through the 1st and 2nd line Support for all Applications and ensure Team 24/7 availability.
12. Ensure Conducting of Periodic review of Cases and follow up on Outstanding issues.
13. Management of Audits (Internal and External) relating to Core Banking Application and Loan Management System.
14. Solution Patching.
15. Data mining from core systems including extraction of Information from both Databases when requested by Stakeholders e.g. Auditors in cases where other Units such as MIS are not able to provide.

What We Are Looking For:

1. IT related Degree,
2. 2-3 years working experience in Banking IT Technology, Certifications Required: ITIL,
3. Excellent Communication, Presentation and Reporting skills.
4. Self-starter and self-motivated,
5. Clinical and attentive to detail
6. Demonstrated experience in software application implementation
7. Demonstrated experience in managing service level agreement with application service providers.
8. Research/ Information gathering and Networking skills
9. Stakeholder Management.

Technical

1. Technical skills in UNIX/LINUX and WINDOWS OS
2. Expertise in using SQL/PLSQL
3. Good understanding of Core Banking Systems especially Finacle.